Frequently Asked Questions
Once your order has been shipped, you will receive an automatic email from Australia Post with your tracking information. This may take a few days. If you haven't received your tracking information please send us an email so we can help you out.
All orders are sent as 'standard parcels' from the Gold Coast, QLD, Australia.
- Australian customers:
Please visit Australia Post: Domestic Delivery Times for delivery estimates based on your location.
- International customers:
Please visit Australia Post: International Delivery Times for delivery estimates to your specific country.
We sure do. Please visit Australia Post: International Delivery Times to see if your country is currently accepting post from Australia.
Shipping costs will be calculated at the checkout based on weight, size, and location.
Duties and taxes are unique to each region and they are the responsibility of the customer. In most cases, duties are charged once the parcel reaches its destination. For more information on duties and taxes in your region, we recommend you visit your local customs website.
Please send us an email outlining your situation and we will be happy to help! If an item has arrived damaged or faulty please include photos if possible.
Please check your 'Junk' mail first. If you still need help, please email us!
Mobile: At the top of your screen click 'show order summary'.
Desktop: On the checkout page you will find a spot to enter your code above the price.
Send us an email ASAP so we can attempt to fix this for you.
Product specific questions are answered on their product pages. If you can't find it there, please send us an email.
Get in Touch
If your question isn't answered above please send an email to email@example.com or submit your message below.
Mon - Fri: 9am - 5pm (AEST)
PO BOX 3828, Burleigh Heads, QLD, 4220, Australia.